Another open space has to be switched off. Truth is, I have no idea if mine is the 500th, 1000th, or 15,000th. The figures from Linden Labs are hopelessly inconsistent. Zee Linden, the Financial Officer suggested to me there were 15000 open spaces sold over the last 6 – 9 months.
If other land owners are facing the same loss of traffic and support, I imagine SL is pretty much coming up empty. Here is my ‘Ticket’ to Linden labs Concierge:-
Ticket Description
Summary: Close Region
Ticket Type: Land and Region Issues
Are there multiple monitors?: 1
Region Request: Region is down
Region Name: River Mouth
Preferred Language: English
Details: Please take down 'River Mouth' region as it is no longer needed. River Mouth is now an empty Region. Please switch it off.
Reference Ticket number: [Not Shown]
Attachment:
Solution Solved: (11/11/08 6:43 AM PDT) Hello River!
Thanks for letting us know. I have disabled the region, to prevent further cost. The final deletion will occur in 7 days from now.
Best regards, (An un-named) Linden, Concierge
Action: Close Ticket
Comment:
Sad huh
Linden Labs were quite happy to sell me all those islands, and charge me a set up fee disguised as if I was actually purchasing something. Now they are sold, or as in this case, switched off, nothing, no remorse, no care, and no emotion. (employee name), I don’t know you, but I tell you this, your employer, does not give a damn, and that’s why I am leaving SL after all this is over and done with. The spark of care and the concern is gone from Second Life.
------------------------ ticket closed ---------------------------
Its heartbreaking returning things to owners, you are returning just prims, three dimensional co-ordinates with texture images wrapped about them, but they were made by people, each has their own reason and method, each has their own unique fingerprint and reality, each prim is a reminder that some one loved what they were doing and the reason for doing it. Real people who trusted Linden Labs to look after their real dollar investment in real thoughts and real feelings. The players leave, move on, do other things, leaving you with not just an empty nest, but empty streets, places, communities, islands, hearts, dreams and missing rainbows.
Linden Labs so mismanaged Second Life, they undersold the open space sims, waited until they had sold tens of thousands, and then elected to create a price hike of 66%. Each sim they sold paid for the server they were on, the monthly tier was pure profit, a never ending income stream. Then to scare people silly, so much so, they run away abandoning their things is pure arcane stupidity. It is pure greed delivering financial Suicide. Congrats Linden Labs, you did what Reginald Perrin failed to do, you are destroying the company you have by chasing away customers who have happily invested in your product for years. Reggie admitted selling Grot, useless rubbish and the people flocked in. Yes that was a tv program, but funny as anything. You are doing it for real, it’s not funny, it is scary and sad.
You do not acknowledge your 15,000,000 residents for the most part do not log in. Of the 40 – 60 thousand log-ins per day, 50% are bots that are taking up space to ‘game’ the numbers to make some islands look busy. You don’t have land sales totalling thousands on the mainland, you have a bunch of wanna-be realtors, buying and selling to each other avatar inflating prices. The biggest number of your logins are people on a free ride, and they will not support you.
I, and my colleagues, as Island Owners, bought your product, paid your over priced tier for years on end, without complaining and now you have robbed us of our customers, increased our costs, devalued our investments and now, as we leave, we switch off empty Sims.
Linden Labs and Second Life has been fun, but it’s over and we are leaving.
Showing posts with label Linden Labs. Second Life. Show all posts
Showing posts with label Linden Labs. Second Life. Show all posts
Tuesday, 2 December 2008
Sunday, 30 November 2008
Linden Labs use techo babble and spin to cheat second life users.
Second Life, Linden Labs, User Base Retention.
[QUOTE=Katt Linden]As we have mentioned previously, tailoring the Second Life platform to make it easier for new Residents to begin experiencing the virtual world is one of our primary objectives moving forward. With that in mind, we’re pleased to announce that Linden Lab has engaged award-winning interactive design agency Big Spaceship as a partner in transforming the Second Life experience.
....
[/QUOTE]
WOAH THERE.....
Yes, please, Katt, I have been, for my sins, one of those people, employed by larger companies and organisations, to teach their employees three simple things.
1) A retained customer is worth three new customers.
It is simple logic, the existing customer already knows the system, the costs, the benefits, the methods, the people, the product. They have a good experience working with you and will prefer that, to having to gain all that experience again with another company. Further, the existing customer spends little time balancing your company against the opposition, its often ‘easier’ to stick with what you have, the customer normally does not court imbalance, frustration or the need to see great change. In your jargon, it is a win-win situation.
2) Existing customers will generate new customers.
Call it buzz, hype, anything, but the existing customer base, and the easy way you work with them, is seen right away by new customers trying to find a better customer experience. In other words, they will see how much your existing customers are happy with their relationship with you; they will want to be a part of it. You cannot lose. Treat your customers fairly, happily, promptly and courteously, and the new customers will do all they can to be a part of that experience. Keep your product priced at a level that keeps existing customers, and new customers will want to fall into step very quickly to take advantage of what they perceive the existing customer are enjoying.
3) Simpler and easier communications, wins customers.
It is easy, like you were taught in University, or by the boss of your early Company where you shined, or when you told your own employees, Keep It Simple! When communication is hard, multi faceted, meaningful jargon and complicated ways of saying things, you’re telling people you do not value them. Yes. By being complicated clever, you are setting yourself up to be apart from the people you need most, the customers. If they, for example, want a red doo-hicky, or a green one, let them have one, please, if you try to tell the customer he actually wants a blue thingy-ma-bob, you lose them. Simple. Keep it Simple.
The news media, refer to the over complicated language below, as spin... Its actually quite meaningless and does nothing for you when you apply it to a customer. It means, You have little to say, but like to use clever words. In the old days, it was called smoke and mirrors...
[Quote]... Big Spaceship will be working with internal teams at Linden Lab to research, design, prototype and test web sites and user interfaces that dramatically lower the learning curve for experiencing Second Life.
Big Spaceship will employ a user-centered design methodology to develop innovative solutions for streamlining the complexity of Second Life without limiting the freedom and expressiveness that makes Second Life so powerful for so many people... [/Quote]
Lets re-write that horrible paragraph.. Together...
A company called ‘Big Spaceship’ will be working with us to improve things for new players.
The second sentence above doesn’t actually say anything of value.
It does show one thing that all your customers will see and recognise instantly Katt, you have no idea what to do or say so you fill the space with techno babble. You could have said the entire post in three sentances.
Example,” We feel if we make the start-up time for new players better, we can retain more customers.” We have employed a company called ‘Big Spaceship’ to work for us to help us get it better for new players. We think it will improve things for Second Life, part of Linden Labs.
That’s all you needed to say, dressing it up in spin shows you have lost the ability to keep it simple.
http://rivers-rock.blogspot.com responding to http://forums.secondlife.com
[QUOTE=Katt Linden]As we have mentioned previously, tailoring the Second Life platform to make it easier for new Residents to begin experiencing the virtual world is one of our primary objectives moving forward. With that in mind, we’re pleased to announce that Linden Lab has engaged award-winning interactive design agency Big Spaceship as a partner in transforming the Second Life experience.
....
[/QUOTE]
WOAH THERE.....
Yes, please, Katt, I have been, for my sins, one of those people, employed by larger companies and organisations, to teach their employees three simple things.
1) A retained customer is worth three new customers.
It is simple logic, the existing customer already knows the system, the costs, the benefits, the methods, the people, the product. They have a good experience working with you and will prefer that, to having to gain all that experience again with another company. Further, the existing customer spends little time balancing your company against the opposition, its often ‘easier’ to stick with what you have, the customer normally does not court imbalance, frustration or the need to see great change. In your jargon, it is a win-win situation.
2) Existing customers will generate new customers.
Call it buzz, hype, anything, but the existing customer base, and the easy way you work with them, is seen right away by new customers trying to find a better customer experience. In other words, they will see how much your existing customers are happy with their relationship with you; they will want to be a part of it. You cannot lose. Treat your customers fairly, happily, promptly and courteously, and the new customers will do all they can to be a part of that experience. Keep your product priced at a level that keeps existing customers, and new customers will want to fall into step very quickly to take advantage of what they perceive the existing customer are enjoying.
3) Simpler and easier communications, wins customers.
It is easy, like you were taught in University, or by the boss of your early Company where you shined, or when you told your own employees, Keep It Simple! When communication is hard, multi faceted, meaningful jargon and complicated ways of saying things, you’re telling people you do not value them. Yes. By being complicated clever, you are setting yourself up to be apart from the people you need most, the customers. If they, for example, want a red doo-hicky, or a green one, let them have one, please, if you try to tell the customer he actually wants a blue thingy-ma-bob, you lose them. Simple. Keep it Simple.
The news media, refer to the over complicated language below, as spin... Its actually quite meaningless and does nothing for you when you apply it to a customer. It means, You have little to say, but like to use clever words. In the old days, it was called smoke and mirrors...
[Quote]... Big Spaceship will be working with internal teams at Linden Lab to research, design, prototype and test web sites and user interfaces that dramatically lower the learning curve for experiencing Second Life.
Big Spaceship will employ a user-centered design methodology to develop innovative solutions for streamlining the complexity of Second Life without limiting the freedom and expressiveness that makes Second Life so powerful for so many people... [/Quote]
Lets re-write that horrible paragraph.. Together...
A company called ‘Big Spaceship’ will be working with us to improve things for new players.
The second sentence above doesn’t actually say anything of value.
It does show one thing that all your customers will see and recognise instantly Katt, you have no idea what to do or say so you fill the space with techno babble. You could have said the entire post in three sentances.
Example,” We feel if we make the start-up time for new players better, we can retain more customers.” We have employed a company called ‘Big Spaceship’ to work for us to help us get it better for new players. We think it will improve things for Second Life, part of Linden Labs.
That’s all you needed to say, dressing it up in spin shows you have lost the ability to keep it simple.
http://rivers-rock.blogspot.com responding to http://forums.secondlife.com
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